: Frequently Asked Questions:
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What should I do if I find a serial number/ location mismatch?
I requested a password reset why didn't I receive a link in my inbox?
How do I update my tester's certifications?
How do I update my test kit details?
How do I print my test report?
How do I attach pictures/documents to test reports?
I test for multiple jurisdictions, do I need a unique login for each?
Why can't I log in?
There are a few reasons why you are not able to log in. The error message or response from the system is your biggest clue. However, before reaching out to support it is best to check:
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Are you using the correct URL?
- Each city has a unique URL link to access the system. It is important that you check your browser URL matches your water org/ state. For example, Cincinnati Water Authority URL would look like cincinnatioh@3swift.com/.
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Are you using the correct email address?
- Once your account has been created your user name is your email address given during enrollment. It is always helpful to check your email address for the correct spelling.
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Do you have access?
- If you have not received a welcome email from SwiftComply it is likely you do not yet have access. Reach out to support at support@swiftcomply.com for onboarding instructions.
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Are your cookies enabled/cache cleared?
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Cookies can be an optional part of your internet experience. If you so choose, you can limit what cookies end up on your computer or mobile device. Enabling cookies can streamline your experience using SwiftComply.
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- Click here to learn how to enable cookies and clear browser cache.
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Cookies can be an optional part of your internet experience. If you so choose, you can limit what cookies end up on your computer or mobile device. Enabling cookies can streamline your experience using SwiftComply.
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What should I do if I find a serial number/ location mismatch?
When entering a test report, you may encounter situations where the serial number or the service address location do not match the information on the system. As a backflow tester, you likely have the most accurate information while being on the field, and we encourage you to report the discrepancies by submitting your report and then leaving a note after submission as shown below.
First, locate your submitted test by using the drop-down arrow in the search box to see our list of selectable search criteria in the Test Reports field. The default search criteria is search by Serial Number.
After selecting your test report, you can leave a note in the Notes box detailing your findings. The City will review your test report along with your notes and make corrections accordingly.
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I requested a password reset but I didn't receive a reset link in my inbox. What should I do?
Not receiving a password reset link can be frustrating. Below are some helpful tips for a resolution.
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Ensure the email address you sign in with is the same as the email address that you signed up to SwiftComply with.
- Note: If you did not receive a welcome email when you signed up then it is likely you were onboarded with an incorrect email. Contact support@swiftcomply.com for assistance.
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Check your SPAM and Junk inbox.
- Note: If your IT department has quarantined correspondence from SwiftComply you will not see them in your SPAM or Junk inbox. Check-in with your IT department to remove any firewall blocking SwiftComply emails.
- Make sure you are at the correct website, if you are in city.c3swift.com you are at the WRONG website, please navigate to the website listed in your Welcome email.
- Check with your IT department to make ensure that the SwiftComply domain and IP address have been approved.
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How do I update my tester's certifications or add testers?
As a service provider user, you cannot update other users' certifications other than your own if you are certified for testing. Only the individual tester can update their own certification by navigating to their profile settings at the top right corner of the page.
How do I add new testers?
To make a request to add a new tester or user please contact SwiftComply directly at support@swiftcomply.com for an enrollment form to have your new tester onboarded. Once submitted, we will onboard your tester and send a detailed welcome email with login instructions.
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How do I update my test kit details?
As a Service Provider User, you are fully capable of adding, editing, and updating the test kits in your company profile. To begin navigate to the service provider tab on the left corner of your screen to open your company profile; then navigate to the test kits tab to update, edit, and add new calibrations.
For more detailed instructions check out our knowledge base article on adding test kits here.
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How do I print my test report?
Currently, there is no option to print reports directly from SwiftComply. However, you are fully capable of downloading the report directly to your device as shown below. Once downloaded, you will get a PDF document and you can print using the printer connected to your device or send it to your customers via email.
First, navigate to the Test Report menu and use the search bar to locate the report you wished to print.
Tip: The default search criteria in Test Report is Serial Number.
Next, press the Download Report to obtain a copy of your report.
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How do I attach photos/documents to test reports?
Attaching photos to a test report can only be done inside an in-progress test report.
A paperclip icon will be present in the top right corner of your test entry page to upload an attachment as shown below.
Once selected, you will be able to upload a document file and choose a specific field in a drop-down list. Use the green upload button to upload your documents to the test report.
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I test for multiple jurisdictions, do I need a unique login for each?
Each jurisdiction is ONLY accessed from the unique email sent upon completing an enrollment. This means you must register for each jurisdiction SEPARATELY. Registering for Dallas TX does not mean you get access to the Houston TX database. You must be registered to Houston TX separately.
We recommend
- If possible use the same email to reach the organization
- Each city/organization uses unique URL links for security purposes, we suggest bookmarking them to your web browser.
- You will need to re-enroll to gain access to each jurisdiction due to data-sharing regulations.
- Each city. organization may have different compliance settings around replacement assemblies procedure. You can reach out to support directly at support@swiftcomply.com for more information regarding these procedures.
Check out our knowledge base center here for bookmarking tips and keeping your water organization list organized.
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